Q.	What size mattress will I need?
A.	Living It Up sells 2 sizes of beds Double = mattress – 135cm x 190cm King = mattress – 150cm x 200 cm
Q.	Do we sell mattresses?
A.	At the present time no.
Q.	Can I have a sample of wood?
A.	Yes just email us your address to info@livingitup.co.uk and we’ll have it sent first class.
Q.	Do you have a brochure?
A.	At the moment we don’t have a printed brochure. All our latest products can be found on our website.
Q.	What forms of payment does Living It Up accept?
A.	Living It Up accepts Visa, Mastercard and Switch and Cheque.
Q.	Will my credit cards details be safe, is Living It Up secure?
A.	Any information you provide to Living It Up, including credit card information, is encrypted on our secure server (or that of our payment handler Barclays ePDQ) using SSL. The encryption process converts the information you enter into bits of code that are then securely transmitted over the Internet. Therefore, you can be assured that shopping online with Living It Up is a hassle-free experience and one that is completely secure and protected against fraud or similar concerns.
Q.	How do I know that my order has been received?
A.	Once you have submitted your order you will be sent an order confirmation e-mail that contains your unique order number. This number should be used in reference to any queries or problems that you have.
Q.	What if the product that I order is out of stock?
A.	It will be displayed on the Living It Up web site if the product is out of stock, however we do keep healthy stock levels of all beds and side tables.
Q.	How much will delivery cost?
A.	Our standard carriage charge to UK mainland addresses for any of our beds is dependant on your postcode. Enter it during the checkout routine and you will see the delivery charges.
Q.	How long will delivery take?
A.	Delivery is item specific, please contact customer services on 0116 2695 960 to check stock availability.
Q.	What about Value Added Tax (VAT) on Living It up products?
A.	All prices shown on Living It Up include VAT at 17.5% The Living It Up VAT number is GB862034836.
Q.	Can I arrange for my order to go to another address other than my own?
A.	Under special circumstances this can be arranged, please call us on 0116 2695 960.
Q.	Can I pay for my order when I receive it?
A.	No. All products must be paid for prior to delivery.
Q.	What guarantees do you offer?
A.	All our designs are of the highest quality and our aim is to ensure total customer satisfaction . All products have a one-year guarantee for any manufacturing defects.
Q.	I am concerned about ordering a bed without seeing it and laying on it. Will I be able to return it if I am not happy with it?
A.	You can come view our beds at Abode Interiors but if you are to order from our website and you are not totally satisfied with your product we are more than happy for you return the goods within 14 days. We can not cover the cost of delivery and the goods need to be returned with there original packing and in good condition. We will refund you the full cost of the products but not the cost of delivery.
Q.	What if the product is faulty, what is your returns policy?
A.	If the Product is defective in any way or has a fault, a full replacement or refund will of course be made at no charge. If a product is faulty, please notify us by email at: info@livingitup.co.uk or phone 0116 269 5960 for assistance. Please do note that you should check all products for faults before signing for them with the courier. Therefore we must stress the importance of thoroughly checking the condition of your order before signing before signing for it with the courier.
Q.	What if I have a complaint?
A.	You are number one! If you have spent your hard earned money with us and you’re not completely satisfied we want to know why. Simply contact us and we will endeavour to deal with your complaint speedily. You may e-mail us at info@livingitup.co.uk or contact by phone on 0116 2695 960.
Q.	I still have several unanswered questions regarding Living It Up, how do I contact you?
A.	If you have any further questions that haven't been answered in our terms and conditions or FAQ page then please call our customer service line on 0116 2695 960 or email info@livingitup.co.uk.